Top of the league for customer service
The latest Ofcom customer service report has been published today and Sky is leading the way, once again, when it comes to happy customers. This annual survey asks thousands of customers to rate their service experience – and, for the first time, we’ve topped the tables for overall customer service satisfaction across TV, broadband and Talk services.
The survey also shines a light on the experiences that make a real difference, with Sky customers highlighting the ease of finding our contact details, getting through to the right person and the speed taken to resolve issues that really matter to them.
It is great to see that customers were especially satisfied with the support received from our advisors, with their ability to identify and understand issues, keep them informed, call back when they said they would and do what they said they were going to do.
Along with providing world class content and making sure our customers have the very best viewing experience, delivering consistent market-leading customer service is a vital part of our strategy. We want our customers to be happy with the service and support we are providing and these results are a real testament to the hard work of everyone who works in our Customer Service teams.
I'm really proud of the job the team do every single day to make sure that we deliver for our customers. 2016 is going to be another big year for Sky and we're committed to investing even more in the right tools, systems and training to help our people stay at the top of their game. We want to keep improving.
