Successfully Onboarding as a Sky Supplier

When a supplier signs up for Ariba, they can choose between a Standard or Enterprise account. A Standard account lets suppliers send invoices by replying to the email they receive with the purchase order. If a supplier wants to see orders, upload invoices, or check invoice statuses, they will need to sign up for an Enterprise account. Sky doesn’t have a specific requirement for which account type to choose.

Ariba Fees: The fees are based on the number of transactions and the total value of those transactions. More details about fees can be found on the Ariba website.

How suppliers are informed: Fees related to using Ariba are shared with suppliers in the welcome pack, sent during the invoicing setup process by Sky's Finance Team. These fees are also mentioned in clause 8.2 of the standard Terms & Conditions, which says, "You are liable to pay any fees associated with processing invoices, including third-party fees for electronic processing platforms."

No. Suppliers are assigned to a single subscription that is based on, and applies to, all their customer relationships.

1. Go to the Supplier Login Page and select either ‘Forgot username’ or ‘Forgot password’.

2. Type the email address you used to create the account in the "Email Address" box and click "Submit." SAP Ariba will then send an email to that address with your username or instructions to reset your password.

3.Click the link in the Password Reset notification email.

4.Enter and confirm your new password, then click submit.

5. SAP Ariba displays a confirmation page, indicating that your password has been updated.

SAP Ariba sends password reset instructions to the email address linked to your account after you request a reset. If you didn’t receive the password reset email, consider troubleshooting with the following steps:

• Your username is either not associated with the email address you are checking, or it is formatted incorrectly. 

Remember that although your username is in the form of a complete email address, it can be connected to any email address you've already supplied.   

• Your username is case-sensitive 

• Go back to the SAP Ariba login page and click the Forgot Username link to make sure you are entering the username and format correctly. 

• Type in the email address linked to your account, then hit "Submit." 

• An email containing the precise format of the username connected to the email you provided will be sent to you. 

IMPORTANT: You might still have received an email from SAP Ariba verifying the creation of your account. Find your username prefixed with: ‘your username’. 

In the following circumstances, the link in the password reset email message becomes inactive if:

• You requested the password reset email over 24 hours ago. To get a new password, click Forgot Password on the Supplier Login page.

• You've already reset your password using the link provided. You must put in a new email reset password request.

• Ariba solutions are incompatible with your browser. Use a browser version that is appropriate for Ariba's websites – see other FAQ for supported browsers.

You have a limited number of attempts to enter your password. Your account will be locked if you make too many unsuccessful attempts. After a few hours, your account will automatically unlock.

 If you are unsure, go through the process of creating a new account. Ariba will use your company name, email domain and company address to scan its network upon submission of your profile. If there are any duplicates, you’ll be notified as you create your account, and you can then link your account to your organization's profile.

To fix the problem:

•       Clear your Internet browser's cookies and browsing history.

•       Close every browser tab.

•      Try to log in to one of the following Ariba solutions by opening a new browser tab:

•      Ariba Network

•       Ariba Sourcing

•      Ariba Discovery

Get in touch with Ariba Customer Support if the error still exists after trying these steps.

Examine the possible matches that Ariba has indicated. To avoid any confusion in future interactions with your organization, if you see its profile in the listing, you can link your account with it.

If the account administrator is still employed by your firm:

-        They can change their user information to another individual or assign the administrator account to a different user.

If you have access to the account administrator's registered email but they are no longer employed by your company:

-        Reset the password by clicking the Password link on the Supplier Login page.

-        After gaining access to the account, you can reassign the administrator account to yourself or transfer the account administration position.

To change the account administrator, contact SAP Ariba Customer Support through the Support Center if the previous administrator is no longer employed by your firm and you don’t have access to the email address listed. You will need to provide the account's ANID number, the specified administrator's name, and their email address.

You can forward the email to another person in your company if you haven't already clicked the link in the email. They can then set up an account and work on any surveys, events, etc.

• If you think you already have a username tied to the connected ANID, please check internally with the account administrator at your company to be sure you're using the right one.
• To establish a new username and access the event if you do not already have one, please follow the instructions below:

-         Go back to the previous page and select Sign up.

-         Use my email as my username should be unchecked.

-         Make a new username that is distinct from your current username

-        Usernames must resemble valid email addresses even though they are not obliged to be.

-         e.g. Use first.lastname1@company.com if your email address is first.lastname@company.com.

-          Fill out the New Password and Confirm Password sections with a fresh password.

-        This password needs to be at least eight characters long and contain one number.

-         Read the SAP Ariba Privacy Statement and the Terms of Use, then check the boxes next to each to indicate your consent.

Each Ariba Network account has a unique number called an Ariba Network Identification (ANID) number. Sometimes, suppliers can have more than one ANID for different reasons.

Web Browsers supported:

- Apple Safari (64-bit)

- Google Chrome (64-bit)

- Microsoft Edge (32-bit)

- Microsoft Edge Chromium (32-bit and 64-bit)

- Mozilla Firefox (64-bit)

- Microsoft Internet Explorer (32-bit) until December 31, 2021

- Mobile Safari on iPad (iOS 6 or above)

- NB: Mobile browsers do not support SAP Ariba solutions' most recent visual design.

Anyone in your company can fill out the Ariba Sky Supplier Registration Questionnaire. If you haven’t clicked the link in the email, you can forward it to someone else in your company. They can then set up an account and work on the questionnaire, events, or other tasks.

To update the supplier information in Ariba, log into the Ariba Network and go to the Registration Questionnaire. Click "Revise Response" to open the Sky Supplier Registration Questionnaire and then make the supplier updates. When you're done, scroll to the bottom of the page and click "Submit Entire Response." If you're updating bank information, be sure to include a PDF of your company letterhead (see Bank Detail FAQ). Sky will review and approve your changes, and you'll receive a confirmation email once the process is complete 

Most of the submitted Supplier Registrations are checked right away to make sure they are complete. However, sometimes we may ask you to update your responses if there is missing or incorrect information. Common areas where this happens include:

• Bank Details on Company Letterhead: Sky requires your bank information to be on official company letterheaded paper, in PDF format only, to verify your details.

Missing Tax/VAT Information: If tax or VAT details are incomplete, we will need you to provide the full information.

To view any documents, questionnaires, events etc. that come from SAP Ariba SLP, make sure you are logging in using this link: http://proposals.seller.ariba.com.Make sure the Ariba Proposals and Questionnaires tab is selected in the top left corner of your screen. You are in the incorrect section if the tab says any of the following: Ariba Discovery, Ariba Contracts, Ariba Network, Business Network.

Verifying the trading relationship with Sky lets us exchange electronic documents such as Purchase Orders and Invoices, using your Ariba Network ID (ANID). Accepting the relationship will assist in speeding up the onboarding process as well as payment to you.

1. Click the "Get started" link in the email. 

2. Choose either "Use existing account" or "Create new account" based on your situation. 

3. If you see a message about existing accounts, click "Review accounts" to check any existing accounts and find contact information for the account owners. 

4. If you create a new account, click the activation link in the email sent to you to verify your email address. 

5. Once logged in, click your initials in the upper-right corner, then go to "Settings" and select "Customer Relationships." 

6. If needed, select any pending trading relationships and click "Approve." 

7. To automatically accept current or future trading relationships, ensure this preference is selected at the top of the page.

We need to know all owners of your company that have more than a 25% share so that we can comply with international regulations. If you do not have any owners that exceed the 25% ownership threshold, you can choose "not applicable (n/a)”. 

Change of Name but Same Company Registration Number: If your company has changed its name but kept the same Company Registration Number, you need to send us an official company letterhead confirming the new name. You also need to provide a legal document from Companies House (or a similar authority outside the UK) that proves the name change. Both documents must be in PDF format.To change your name in Ariba: you need to update your Ariba Sky Supplier Registration Questionnaire. If you haven't completed a registration questionnaire before, please contact the Global Vendor Maintenance Team at GlobalVendorMaintenance@sky.uk, or ask your Sky Business Relationship Owner to request the team to send you a link. Remember, the link is only valid for 24 hours.

We need to do an Independent Bank validation check as part of our controls to prevent financial fraud. We complete these checks for new suppliers and every time an existing supplier changes their banking information. 

You can talk to your Sky Business Relationship Owner to learn more about the process and ask any other questions not covered in the FAQs. They will be your main point of contract during the whole onboarding process. If they are unable to answer your query they can contact our Supplier Onboarding Support team for further assistance. 

To access the Supplier Risk Assessments sent to you, you will receive an email from @eusmtp.ariba.com. Log in to the Ariba Network with your account details, then look for the Supplier Risk Assessment under "Customer Requests" Open it, follow the instructions, and fill out the form with the required information. Once you are complete, submit the Supplier Risk assessment.