Last week Ofcom released its latest Telecoms and Pay TV Complaints publication and I’m really pleased to say that we have, once again, generated the fewest complaints of any provider across pay TV, broadband and home phone services.

And we haven’t just outperformed our competitors. We’ve pushed ahead and received fewer complaints for our broadband and home phone services compared to last quarter. 

Millions of households choose Sky for their TV, broadband or home phone service, and many choose Sky for all three. It’s our job to ensure that in addition to bringing them innovative products such as Sky Q and the best content line-up through our news, movies and sports coverage, our customers also have a brilliant Sky experience online, face to face and over the phone. 

To do this we invest tens of millions of pounds every year into tools, systems and training to help us improve and deliver an exceptional standard of customer service day in day out.  We know that one complaint is one too many which is why we value every single Sky customer and come into work every day wanting to offer the best service in the country. 

We take great pride in seeing this effort reflected in the latest Ofcom report, as the number of complaints about our services continues to drop. Through sheer hard work and commitment from everyone in the Customer Service team and across Sky, we will continue this momentum to make our service the best service it can possibly be for years to come.